Really excellent service
“The electrician knew his stuff, he was polite, determined to fix things for the minimum cost to us...”
Dave · 22 Sep 2026 · TrustpilotRead review
Introducing Hem Lettings · Hem London’s sister company
Your property, in the hands of the people who maintain it.
Fully managed London lettings, backed by a real team on the tools.
A clear offer for landlords
First month FREE
No management fee for your first month.
5%of rent collected from month two· Tenant find included
Explore Hem Lettings Separate Hem London membership required (12-month minimum); management is monthly rolling. Repairs, inventory and certificates are charged separately as applicable.
Great
TrustpilotHome Hosts profile: 4.0 out of 5, based on 93 reviews.From the Home Hosts Trustpilot profile
Five-star reviews from our customers
Hem London for the win!
“The job got done quickly and without fuss - and for a good price! Highly recommend!!”
Shark Fin Leaks · 2 Sep 2026 · TrustpilotRead review
We’ve been working with HEM London for…
“We’ve been working with HEM London for a while now and have always found them to be reliable and professional.”
Property safety ltd · 3 Aug 2026 · TrustpilotRead review
10,000+ Jobs Completed
Get The Job Done
with Hem London
London's trusted home maintenance membership. Get priority access to vetted tradespeople at fixed, transparent rates.
- Plumbers
- Electricians
- Handymen
- Gas Servicing
- Landlord Certificates
Current membership offer
40% Off All Membership Plans
Rate changes at midnight UK time on 1 November 2026Membership Plans
Join from just £4.19/month to access London's best tradespeople at fixed, transparent rates.
40% OFF
Bronze Tier
Next Day Call-Outs
£6.99
£4.19/month
Save 40%
Over £180 in value
- £100 welcome credits (10 × £10 vouchers)
- Hourly rates from £80
- Next-day priority booking
- 5% off landlord certificates
- 1 free property certificate/year of your choice
- £10 referral bonus
40% OFF
Silver Tier
Next Day + Certificate Discounts
£9.99
£5.99/month
Save 40%
Over £230 in value
- £150 welcome credits (10 × £15 vouchers)
- Hourly rates from £80
- Next-day priority booking
- 10% off landlord certificates
- 1 free property certificate/year of your choice
- Free rescheduling
- £15 referral bonus
40% OFF
Most Popular
Gold Tier
Same Day + Priority Benefits
£14.99
£8.99/month
Save 40%
Over £400 in value
- £300 welcome credits (10 × £30 vouchers)
- Hourly rates from £75
- Same-day priority booking
- 15% off landlord certificates
- 1 free property certificate/year of your choice
- Priority rescheduling
- Dedicated account manager
- £20 referral bonus
40% OFF
Most Popular
Platinum Tier
Full Compliance Package
£25.99
£15.59/month
Save 40%
Over £1,050 in value
- £400 welcome credits (10 × £40 vouchers)
- Hourly rates from £75
- Same-day priority booking
- 20% off landlord certificates
- 4 free property certificates/year
- Annual property MOT
- Key holding service
- Dedicated account manager
- £25 referral bonus
All plans require a minimum 12-month commitment. T&Cs apply.
Compare Our Plans
Find the right level of protection for your home or investment property.
All plans include access to our vetted Plumbers, Electricians, Handymen & Gas Engineers
All plans are 12-month minimum commitments
| Feature | BronzeTier | SilverTier | GoldTier ★ | PlatinumTier ★ |
|---|---|---|---|---|
Monthly Fee | £6.99£4.1940% off | £9.99£5.9940% off | £14.99£8.9940% off | £25.99£15.5940% off |
Annual Service Credits | £100 (£10 × 10 vouchers) | £150 (£15 × 10 vouchers) | £300 (£30 × 10 vouchers) | £400 (£40 × 10 vouchers) |
Response Time | Next Day | Next Day | Same Day | Same Day |
Hourly Rate | £80/hr | £80/hr | £75/hr | £75/hr |
Call-out Fees | None | None | None | None |
Landlord Certificate Discount | 5% off | 10% off | 15% off | 20% off |
Max Credit per Booking | £10 | £15 | £30 | £40 |
Referral Bonus | £10 | £15 | £20 | £25 |
Flexible Scheduling | — | Free rescheduling | Priority rescheduling | Flexible + priority |
Dedicated Account Manager | ||||
Annual Property MOT | ||||
Key Holding Service | ||||
Free Certificate | EICR, GSC or PAT | EICR, GSC or PAT | EICR, GSC or PAT | EICR, GSC, PAT & Boiler Service |
Exclusive Promo Codes | Basic Membership Codes | Basic Membership Codes | Special Membership Codes | Special Membership Codes |
Best For | Home owners | Home owners & Landlords | Landlords | Landlords |
Need a One Off Task?
Try our service with no strings attached. Book a tradesperson by the hour and see the Hem London difference for yourself.
Pay As You Go
Quoted per job
- Same vetted tradespeople
- No membership required
- Book online or by phone
- Transparent pricing, no hidden fees
Like how it went? Join a membership and pay from £75 an hour, with no call-out fee.
For Property Professionals
Estate Agents & Multi-Property Owners
Managing multiple properties? We offer bespoke monthly packages tailored to your portfolio size and maintenance needs. Get priority access to our vetted tradespeople across all your properties.
- Custom pricing based on portfolio size
- Dedicated account manager
- Bulk compliance certificates (Gas & EICR)
- Monthly reporting & property maintenance tracking
- Priority same-day response across all properties
Bespoke Monthly Package
Tailored to your portfolio
Perfect for:
- Letting agents managing 10+ properties
- Landlords with multiple rental units
- Property management companies
- Housing associations
Get in touch for a free consultation and custom quote based on your specific requirements.
Why Choose Hem London
Member rates start at £75 an hour with no call-out fee, and every plan takes money off your landlord certificates. Transparent, affordable service without the surprises.
Fixed Hourly Rates
From £75 an hour for members, with no call-out fee. Non-member work is quoted in writing before we start.
No Call-Out Fees
What you see is what you pay. No hidden charges, no emergency premiums, no surprises.
Priority Booking
Get faster service at no extra cost. Our members always come first.
Compliance Included
Gas safety certificates, EICRs, EPCs and more, included in our membership plans.
What a four-hour job costs a member
Members pay from £75 an hour on Gold and Platinum and from £80 on Bronze and Silver, with no call-out fee on any plan. Non-member work is quoted in writing before we start.
Member rate
From £75/hr
Call-out fee
None
Certificates
5-20% off
Example 4-Hour Job
Member time on the job (4 × £75-80)£300-320
Call-out fee£0
Total£300-320
Our Most Requested Services
From plumbing emergencies to routine maintenance, we connect you with London's best tradespeople.
Plumbers
Leaks, blockages, installations and repairs
Handymen
General repairs, assembly and maintenance
Boiler Service
Boiler repairs, installations, servicing and breakdowns
Electricians
Wiring, fuse boxes, lighting and more
Landlord Certificates
EICR, GSC, PAT Tests - etc
Gas Safety Certificates
CP12 inspections for landlords, agents and commercial premises
EICR Reports
Electrical installation reports for rented and commercial property
PAT Testing
Portable appliance testing for offices, HMOs and commercial premises
Customer Reviews
We've completed over 10,000 jobs. Most customers are referred to us by satisfied members.
"Had a leak under the kitchen sink that I'd been putting off for weeks. Hem London sent someone round the next morning — no fuss, no call-out charge, and the rate was far better than the last plumber I used. Job done in under an hour."
SM
Sarah M.
Homeowner, Islington
Plumbing
"I manage several rental properties and Hem London have become my go-to for annual boiler services. The membership pays for itself almost immediately — I save on every certificate, and I don't get stung with call-out fees every time something comes up."
JT
James T.
Landlord, Camden
Boiler Service
"A couple of sockets in my kitchen were tripping the fuse box. Hem London's electrician came out within 24 hours, identified a wiring fault behind the units, and sorted it properly. No unnecessary upselling, just honest work at a fixed hourly rate."
ER
Emma R.
Homeowner, Hackney
Electrical
"Needed a gas safety certificate issued quickly for a new tenant moving in. Hem London got an engineer out the same day I called. He was thorough, answered all my questions, and had the certificate emailed over within a couple of hours."
MK
Michael K.
Landlord, Fulham
Gas Safety Check
Get In Touch
Have questions? We're here to help. Contact us by phone, text, or send us a message.
Send Us a Message
Response Times
We typically respond within 2 hours during business hours (9am - 6pm, Mon-Fri). For emergencies, call us directly.