01
Find a good tenant
Valuation, pre-let checks, marketing and photographs, viewings, referencing and Right to Rent checks. You make the final choice.
Hem Lettings · Hem London’s sister company
Your tenant.
Your tenancy.
One team.
Fully managed London lettings from the people who already keep London homes running.
A clear place to start
5%of rent collected
First month of management free. Tenant find and future re-lets included.
Hem London membership is required separately (12-month minimum). Management itself is monthly rolling. Repairs, inventory and certificates are charged separately as applicable.
10,000+
maintenance jobs completed by Hem London
33
London boroughs served
In-house
plumbers, electricians, gas engineers & handymen
0%
repair mark-up
10,000+ refers to Hem London maintenance jobs completed, not tenancies.
One maintenance-led team
Letting is only half the job.
Hem Lettings is the lettings and property management arm of Hem London. We look after the people in your property and the property itself, with a real team on the tools.
Understand the required membership02
Run the tenancy
Rent collection and monthly statements, arrears follow-up, tenant contact, inspections, rent reviews, check-out, deposit return and re-letting.
03
Look after the building
Repairs are triaged and handled by Hem London’s in-house trades. We agree your spending limit up front and seek approval above it, except in a genuine emergency.
04
Keep compliance in view
We support the coordination and tracking of gas safety, EICR, EPC, smoke and CO alarms, Right to Rent, deposits and relevant licensing.
From first call to move-in
A considered start.
A properly run tenancy.
Tenant find is part of the management fee, including when it is time to re-let. We take care of the steps; you stay involved in the decisions that matter.
01
Value & prepare
Agree an honest asking rent and check the property is ready to let.
02
Market & view
Create the listing, arrange photographs and handle enquiries and viewings.
03
Check & choose
Reference applicants, carry out Right to Rent checks and present your options.
04
Agree & welcome
Prepare the tenancy agreement, protect the deposit and arrange inventory and check-in.
The practical difference
Repairs belong in the conversation.
When something needs attention, we triage it, explain what is needed and use our own trades team. Membership sets your repair rates and priority access; the work itself is charged separately.
Bronze and Silver: £80/hour. Gold and Platinum: £75/hour. No call-out fee and no repair mark-up. Priority booking is next-day on Bronze/Silver and same-day on Gold/Platinum; timing is not guaranteed.
What to expectMembershipLettings
Commitment12-month minimumMonthly rolling
Repair invoiceMember hourly rateNo added mark-up
Call-outNone—
Tenant find / re-let—Included in 5%
Management set-up, admin & renewal—No fee
View current membership plans and offers A transparent example
What does 5% look like?
For a property let at £2,000 per month, the management fee is £100 a month from month two. With the first management month free, that is £1,100 in year one.
Year-one management fees
£1,100
£2,000 monthly rent
5% from month two
Illustrative own-fee example only. Excludes membership, repairs, inventory and certificates. Membership is required separately and has a 12-month minimum; management is monthly rolling.
Good to know
Straight answers.
A few details worth knowing before you instruct us.
Read Hem London membership termsIs there a minimum term for management?
No. The Hem Lettings management agreement is monthly rolling, with no lock-in. Hem London membership is separate and has a 12-month minimum commitment.
Why is membership required?
Membership gives your property access to published repair rates, no call-out fees and member benefits on safety certificates. It is a separate cost from the 5% management fee. View current membership plans and offers.
Is tenant find really included?
Yes. Tenant find and re-lets are included in the 5% management fee. The first month of the management fee is free; the fee begins in month two.
Are repairs included in the management fee?
No. Repairs are charged separately at member rates, with no call-out fee or repair mark-up. Bronze and Silver rates are £80 per hour; Gold and Platinum rates are £75 per hour. Priority booking is next-day for Bronze and Silver, and same-day for Gold and Platinum; these are priorities, not guaranteed appointment deadlines.
Do I pay for an inventory or safety certificates?
Inventories are charged at cost, except for Platinum members where they are included. Safety certificates are charged separately, subject to membership discounts and any free certificate benefits for your tier.
Can you take over an existing tenancy?
Yes. We can take over management of a tenancy already in progress. We will talk through the current arrangement, documents and any outstanding property needs with you.
When do you ask before carrying out repairs?
We agree a repair spending limit with you in advance. If proposed work is above that limit, we ask for approval first, except where there is a genuine emergency.
Getting started
Tell us a little about your property.
We’ll talk through your plans, the rent and the right next steps. We can also discuss taking over an existing tenancy.
128 City Road, London EC1V 2NXDownload the landlord pack (PDF)