The operational reality
The problem we help solve
Block management has a visibility problem: residents judge the managing agent on what they walk past, and overgrown communal grounds generate more correspondence than almost any other maintenance category. It is also the easiest budget line to under-scope, because a quote for 'garden maintenance' can mean a twenty-minute strim or a proper seasonal programme, and the difference only becomes obvious in July.
What we do
- Scoped seasonal schedules with a stated frequency and a defined scope, so the service level is a document rather than an assumption.
- Photographic record per visit, which answers the leaseholder complaint before it escalates.
- Tenancy-end garden make-good priced from the check-out report.
- Clearance and waste removal handled with the visit rather than as a separate booking.